General FAQs
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General FAQs
- Do you provide free technical support?
- Can ACCC help me get online?
- What hardware do I need to connect to the Internet?
- Can I connect to ACCC using an Apple computer?
- Do I need a telephone line to connect to ACCC?
- Does my computer need to be connected to a telephone line when I connect to ACCC?
- Can I connect to the Internet if I have only one telephone line?
- Do all Internet programs work with ACCC?
Do you provide free technical support?
Yes. All our customers are entitled to free technical support 24 hours a day, 7 days a week. Please refer to our contact us page.
Can ACCC help me get online?
Yes. Call ACCC, and we can help get your computer ready to connect to the Internet.
What hardware do I need to connect to the Internet?
You will need a standard personal computer, a modem and a telephone line. We recommend at least a Pentium class processor with Windows 98, a CD-ROM, 16 megabytes of RAM, and a 28.8kbps modem to a dsl Modem.
Can I connect to ACCC using an Apple computer?
Yes. Our network is compatible with all computers which use the PPP protocol, including all Apple computers. Our technical support team is able to provide support for customers with Apple computers. We recommend that your Apple uses MacOS 7.5.3 or higher.
Do I need a telephone line to connect to ACCC?
Yes. Connecting to ACCC requires a telephone line, unless you are using a USB wireless modem.
Does my computer need to be connected to a telephone line when I connect to ACCC?
Yes. Your computer must have a modem which is plugged into both a telephone line and your computer.
Can I connect to the Internet if I have only one telephone line?
Yes. Only one telephone line is needed to connect to the Internet. You can connect to ACCC using the phone line normally used for voice telephone calls.
Do all Internet programs work with ACCC?
Yes. Any program which is designed to be used on the Internet will work with the ACCC network.