http://www.accc.net.au

What is my email address?

Your email address is like your postal address. It allows email messages addressed to you to find their way to your email account. The email address shows who you are and with which Internet Service Provider you are a subscriber.

For example: This e-mail address is being protected from spambots. You need JavaScript enabled to view it tells someone that your account is named "freds" and that your Internet Service Provider is "Accc" which is located in Australia (shown by the .au). If you change Internet providers, your email address will change as well.

What is Webmail?

Webmail allows you to check your ACCC Internet email when you're away from your Internet connection. For example, you might like to check your personal email from a work connection, or keep an eye on your email when you're on holidays.

With Webmail you can view, receive and reply to your email from any Internet-connected computer in the world.

To use Webmail simply go to www.accc.net.au and select Webmail from the side Navigation quick links of the page. You will be prompted to enter your username and password, and once you log-in, details are verified by our email server you will be able to view your email.

Why can't I download email?

This usually means some of the email settings in your computer are incorrect. Check to see if your incoming and outgoing mail servers are wms1.accc.net.au and that you have correctly entered your username and password. Use the links below to check that your email client has been correctly configured or, just go to the support section and select email setup or, Just click here

If you can connect to the Internet, try our Webmail service to see if you have mail.If all else fails just give us a call...

Can I access my email when I'm away from home?

Yes. Webmail lets you read your ACCC email from any other computer on the Internet - you do not have to be connected to the ACCC network via your modem. Log in to Webmail here.

What is Spam?

Spamming is any form of unsolicited email. Essentially spam is junk mail on the Internet and can include abusive, threatening or unwanted mail.

Is it illegal to Spam?

Yes. It is illegal to send, or cause to be sent, 'unsolicited commercial electronic messages'. The Spam Act is enforced by the Australian Communications & Media Authority (ACMA). For further information visit http://www.acma.gov.au/spam.

How can you stop receiving Spam?

Most mailing list email spam from reputable organisations can be stopped by "Unsubscribing". Instructions are usually provided on this type of spam email on how to remove your email address from an organisation's mailing list.

If you receive an abusive email or are unable to unsubscribe from a mailing list, you should send an email to abuse@ at the originating domain. For example if you were to get an abusive email, or if you are unable to unsubscribe to an email you received from This e-mail address is being protected from spambots. You need JavaScript enabled to view it , you should email This e-mail address is being protected from spambots. You need JavaScript enabled to view it to advise of the issue.

How can you make a complaint about Spam?

You can make a complaint about spam that you have received to ACMA via their website. You can also download ACMA's SpamMATTERS program which enables you to report spam directly to ACMA via a 'one-click' process.

Depending on the content of the spam email you have received, it may be appropriate to report it to a relevant Authority to investigate the content. For example, ACMA will investigate if the spam email contains prohibited or offensive content, the Australian Competition & Consumer Commission (ACCC) may investigate if the spam email contains fraudulent content, or the Privacy Commissioner may investigate if the content breaches privacy laws. You can find out more information on your options and how to contact these organisations via the ACMA spam complaints website.

How can you protect yourself against Spam?

ACMA's website has some great tips on how you can protect yourself and minimise your chances of receiving spam.

What is ACCC Internet doing about Spam?

ACCC is helping alleviate this problem by providing all of our Customers  Free Spam Filtering for their mailboxes.

Does ACCC support mail clients other than Microsoft Range of client mailers?

Other mail clients will work but ACCC does not provide online support for them.

What is ACCC's email size limited?

The maximum size of any single email message cannot exceed 10MB. This limit includes all files attached to it. If you attempt to send a messages larger than 10MB, it will be returned to you with an error message.